Refund / Exchange / Return policy
My Soul Tonic ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.
However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to fix your order. But we do not offer returns and refunds as a company policy.
Additionally, please note customized products, Gift Cards, items on Sale or purchased with a Discount Code are considered final sale and are not eligible for cancellation and exchange.
Our Exchange Policy applies only if merchandise is received under the following conditions:
- Merchandise must be unused, unaltered, unwashed and undamaged and can be exchanged within 7 days of purchase.
- Merchandise must have all tags still attached.
- Returns that are damaged or soiled will not be accepted and will be sent back to the customer.
- To exchange an item, the customer can write to us at mysoultonic@gmail.com However, please note we do not offer reverse pick ups. If you want to return a product please send the same to our Studio address.
Please note, customized products and Sale items cannot be exchanged.
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.
FOR INTERNATIONAL CUSTOMERS | RETURN EXCHANGE POLICY
We do not offer returns or exchanges on any My Soul Tonic purchase. We are sincerely sorry for any inconvenience this may cause you.